This Privacy Policy explains how vcity33 collects, uses, stores, and protects the personal data of Members and visitors to the vcity33 Platform. Your privacy is important to us, and we are committed to handling your data responsibly and transparently.
Last updated: 1 January 2026 · Effective date: 1 January 2026
This Privacy Policy applies to all users of the vcity33 Platform at vcity33.net, including registered Members and anonymous visitors. By using vcity33, you consent to the data practices described in this Policy. Please read it carefully alongside our Terms & Conditions.
1.1 vcity33 ("we", "us", "our") is the operator of the online gaming and sports betting platform accessible at vcity33.net and its associated subdomains and mobile applications (collectively, the "Platform"). vcity33 operates under a licence issued by an international gaming authority.
1.2 For the purposes of applicable data protection legislation, vcity33 is the data controller in respect of personal data collected through the Platform. Our designated data contact point can be reached at [email protected] for all privacy-related enquiries.
1.3 The vcity33 Platform is operated with a focus on the Malaysian market. This Privacy Policy is written in English and is designed to be clearly understood by English-speaking Malaysian users.
2.1 vcity33 collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID / passport number, selfie/photo ID | Registration & KYC verification |
| Contact Data | Email address, Malaysian mobile number, residential address | Registration |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history | Deposits & withdrawals |
| Usage Data | Login times, pages visited, games played, bet history, session duration | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, cookies | All platform visits |
| Communications Data | Support chat logs, email correspondence, feedback submissions | When you contact vcity33 |
2.2 Where you provide data about third parties (for example, a nominated contact for responsible gaming purposes), you represent that you have obtained their consent to share that data with vcity33.
3.1 vcity33 collects personal data through the following means:
4.1 vcity33 uses your personal data for the following purposes:
vcity33 does not sell your personal data to third parties for their own marketing purposes. Period.
5.1 vcity33 processes your personal data on the following legal bases:
6.1 vcity33 may share your personal data with the following categories of recipients, where necessary:
6.2 All third-party service providers engaged by vcity33 are required to process personal data only in accordance with vcity33's instructions and applicable data protection laws.
7.1 vcity33 uses cookies and similar tracking technologies on the Platform for the following purposes:
7.2 You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may affect Platform functionality.
8.1 vcity33 retains personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, subject to the following:
8.2 When personal data is no longer required and no legal obligation to retain it exists, vcity33 will securely delete or anonymise that data.
9.1 vcity33 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
9.2 Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, vcity33 will notify affected Members and relevant regulatory authorities as required by applicable law.
10.1 Subject to applicable law and verification of your identity, you have the following rights in respect of your personal data held by vcity33:
10.2 To exercise any of these rights, contact vcity33 support via live chat or by email at [email protected]. We will respond within 30 days of receiving a verified request.
To protect your privacy, we will verify your identity before processing any data rights request. Requests from unverified parties cannot be fulfilled.
11.1 The vcity33 Platform is strictly intended for adults aged 21+ only. vcity33 does not knowingly collect personal data from individuals under the age of 21.
11.2 If vcity33 becomes aware that personal data has been collected from an individual under the minimum age requirement, that data will be deleted immediately and the associated Account closed. Any financial transactions processed in connection with an underage account will be investigated and may result in forfeiture of funds.
11.3 If you believe an underage individual may have registered on vcity33, please contact us immediately at [email protected] so we may take prompt action.
12.1 As vcity33 operates under an international gaming authority licence, some of your personal data may be stored on or transferred to servers located outside Malaysia. Where such transfers occur, vcity33 will ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian data protection law.
12.2 Safeguards for international transfers may include standard contractual clauses, binding corporate rules, or adequacy decisions by relevant data protection authorities.
13.1 The vcity33 Platform may contain references to third-party services (for example, payment gateways operated by Maybank, CIMB, or e-wallet providers). vcity33 is not responsible for the privacy practices of these third parties. We recommend reviewing the privacy policies of any third-party services you use in connection with your vcity33 Account.
14.1 vcity33 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform functionality. Material changes will be communicated to registered Members by email notification and by a prominent notice on the Platform prior to the effective date of the change.
14.2 Continued use of the vcity33 Platform following the publication of a revised Privacy Policy constitutes acceptance of that revised Policy. The "Last updated" date at the top of this page will reflect the date of the most recent revision.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by vcity33, please contact our data team through any of the following channels:
All privacy enquiries are handled in English. We aim to respond to all requests within five (5) business days and to complete any substantive data rights requests within thirty (30) days of verification.
Effective Date: This Privacy Policy is effective as of 1 January 2026. vcity33 — Licensed and regulated by international gaming authority.
Privacy protection is built into every layer of the vcity33 platform — not bolted on as an afterthought.
All data transmitted between your device and vcity33 servers is protected by SSL/TLS encryption — the same standard used by Malaysian banks for online banking and FPX transactions.
vcity33 Members can request access to, correction of, or deletion of their personal data at any time by contacting the support team. We process verified requests within 30 days.
vcity33 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used only to operate and improve the vcity33 Platform.
Two-factor authentication is available to all vcity33 Members. Enabling 2FA adds a second layer of security to your login, protecting your account even if your password is compromised.
vcity33 operates under an international gaming authority licence, which mandates strict data protection and AML compliance standards — providing independent oversight of how we handle your data.
vcity33 only keeps your personal data for as long as legally required. Account data is securely deleted or anonymised once retention obligations have been satisfied.
vcity33 handles your data with the same care it applies to your MYR balance — securely, transparently, and strictly in line with our commitments. Join thousands of Malaysian players who trust vcity33. 21+ only.